Frequently Asked Questions
1) Why should I choose U GOTTA JUMP, Inc for my event?
Answer - We are a locally owned and operated company that has been serving the greater Rockford area since 2004. We pride ourselves on knowledgeable and friendly customer service. Any event big or small is a HUGE success with our many types of Moon Jumps and concessions to choose from.
2) How far in advance should I make my reservation?
Answer - The sooner the better!! Parties are booked weeks sometimes months in advance. Saturdays are our most popular day and fill up quickly. The earlier you book the more choices you have.
3) When will you deliver my order?
Answer - Our normal delivery time is in the morning between 7am and 10:30am. Pick up starts at 7pm. If there are special time requirements we will work with you.
4) Do you carry insurance?
Answer - Yes, U GOTTA JUMP, Inc carries liability insurance.
5) Are the Moon Jumps safe?
Answer - Yes because we deliver, set-up, and take down all of our jumps ourselves. We are always checking our units for any safety issues. All our units have safety ramps and full view netting for easy supervision.
6) What if I do not have electric nearby?
Answer - U GOTTA JUMP has generators available for an additional charge. If you need a generator please let us know when you make you reservation.
7) What if it rainy or windy?
Answer - U GOTTA JUMP has the right to cancel a reservation (at no penalty to you) if there are heavy rains or high winds (over 25mph). Once the unit is delivered and accepted no refunds will be issued due to bad weather.
8) Can the moon jump be left overnight?
Answer - Our experience has shown that leaving them out overnight greatly increases the chance of the moon jump getting moist and developing mildew which is unhealthy and difficult to remove. As long as the moon jump is on your property you are responsible for it. Countless things can happen during the night so for your peace of mind and ours we pick up the moon jump the same day.
9) Is it ok to tip the driver?
Answer - Absolutely!! Our drivers work hard if they have done a good job let them know.
10) Can I have my event at a city or county park?
Answer - Yes, however certain permits may be required. Most parks require proof of insurance. Check with the park or call us and we can contact them for you. There is a small fee to be named additionally insured.
11) Can the moon jump be used in the rain?
Answer - A slight drizzle is ok. Be safe!! You do have electric hooked up to the unit. If a brief summer storm occurs, please turn off the blower. As soon as the storm passes, turn the blower back on and towel dry the inside of the jump. We prefer not to have the jumps out in the poring rain but we cant always predict the weather.
12) Do you require a deposit?
Answer - Yes. A $50.00 deposit is required at the time of booking. This deposit goes towards your balance. The remainder of the balance is due I week prior to your event.
